FAQ

Commitment

Q: Are your products handmade?
A: Yes, most of our products are handmade and may show slight variations and handmade marks. If you are particular about these details, we recommend considering this before making a purchase.

Q: Why do some products have slight imperfections?
A: Due to the handmade nature of our products, slight imperfections and variations are normal and add to the unique character of each piece.

 

SHIPPING

Q: How long will it take for my order to arrive?
A: Since we offer international shipping, it may take approximately 4-25 days for your order to arrive. Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery.

Q: How can I track my order?
A: After your order is shipped, we will provide a tracking number via email. You can use this number to track your package on the shipping carrier’s website.

Q: Do you offer expedited shipping?
A: Currently, we only offer standard international shipping. We are working on adding expedited shipping options in the future.

 

RETURNS & EXCHANGES

Q: Do you accept returns or exchanges?
A: In principle, we do not support returns or exchanges. However, if you receive an item with significant damage, please provide detailed photos and a description of the damage. We will evaluate the situation and inform you of the next steps.

Q: What should I do if I receive a damaged item?
A: If you receive a damaged item, please contact us immediately with photos and a detailed description of the damage. We will assess the situation and determine the appropriate action.

Q: Can I return or exchange an item if I change my mind?
A: Unfortunately, we do not accept returns or exchanges due to a change of mind. Please consider your purchase carefully before placing an order.
 
Q: What if I receive the wrong item?
A: If you receive the wrong item, please contact us with your order details and a photo of the received item. We will resolve the issue as quickly as possible.
 

PAYMENTS

Q: What payment methods do you accept?
A: Currently, we support payment methods such as Visa, MasterCard, American Express, Discover and PayPal. We are working on adding more payment methods in the near future. If you need an alternative payment method urgently, please email us, and we will explore other options.
 
Q: Is it safe to use my credit card on your site?
A: Yes, we use PayPal for all transactions, ensuring that your payment information is securely processed.

Q: Can I pay with a credit card without a PayPal account?
A: Yes, you can use your credit card through PayPal without needing to create a PayPal account.

Customization

Q: Do you offer customization services?
A: Yes, we offer customization services. Please contact us via email with your requirements. We will respond within 1-2 days with a detailed timeline and quote.
 
Q: How long does customization take?
A: The timeline for customization depends on the complexity of the request. We will provide a specific timeframe when we respond to your customization inquiry.
 
Q: Can I request a custom design?
A: Absolutely! We love working with our customers to create unique pieces. Please email us with your ideas, and we will discuss the possibilities with you.